Privacy Policy
Last updated: April 20, 2026
Arabic translation: العربية
This Privacy Policy describes how Apptikar LLC d/b/a Sawalif (“Sawalif,” “we,” “us,” or “our”) collects, uses, shares, retains, and protects your information when you use the Sawalif mobile application, website, and related services (collectively, the “Service”).
If you do not agree with our practices as described in this Privacy Policy, you should not use the Service.
Sawalif is designed as a general-audience, family-friendly social and chat service. We do not allow pornography or explicit adult content. However, for legal and compliance reasons, the Service is limited to users who are 18 years of age or older, as explained below.
1. Who We Are and How to Contact Us
The Service is operated by Apptikar LLC d/b/a Sawalif.
For all questions about the app, your account, or this Privacy Policy:
support@sawalif.app
For company-level and legal correspondence with Apptikar LLC:
support@apptikar.com
We prefer to handle privacy and data-related requests by email so that we can identify your account and respond efficiently.
2. Age and Eligibility
The Service is intended only for users who are 18 years of age or older.
We do not knowingly allow individuals under 18 to create accounts or use the Service.
Our 18+ rule is a legal and compliance decision to avoid complex minor-consent issues across different countries.
Sawalif is not an adult-content platform and does not permit pornography or explicit sexual content.
If we become aware that a user is under 18, we may suspend or delete the account and take reasonable steps to remove associated personal information, subject to any legal obligations to retain certain data.
We do not knowingly collect personal information from children under 13. If you believe that a person under 18 (especially under 13) is using the Service or has provided us with personal information, please contact support@sawalif.app
so that we can take appropriate action.
3. Information We Collect
We collect information in three main ways:
information you provide directly,
information collected automatically, and
information from third parties.
3.1 Information You Provide Directly
Account and Profile Information
When you create or update an account, you may provide:
Username and display name.
Email address and, if used, phone number or other login methods.
Password or authentication credentials (for example, via a third-party sign-in if supported).
Profile information such as profile photo, short bio, gender, country/region, and language preference.
Content and Activity
When you use the Service, you may provide:
Posts (Sawalif / Salfa), comments, replies, and reactions.
Messages in private chats and in Groups.
Media such as images, audio, video, or other files you upload or send.
Group-related content, such as group names, descriptions, rules, and settings.
Some of this content may be visible to other users depending on your settings and the nature of the feature (for example, a public post versus a private message).
Reports, Support, and Appeals
When you contact us or use in-app reporting features, you may provide:
Details of what you are reporting (content, user, reason).
Screenshots or message identifiers.
Explanations or additional information.
Your contact details so we can reply.
If you appeal a ban or a moderation decision, we may receive additional information from you that you choose to provide.
Purchases and Transactions
When you purchase Credits, subscriptions, or other paid features, we receive certain transaction-related information from the app store or payment provider, such as:
Product or package purchased.
Date and time of purchase.
Price and currency.
Transaction identifiers such as order number, transaction ID, and original transaction ID.
Subscription status (active, expired, auto-renewal status).
Indicator of the environment (for example, sandbox or production for testing vs. live).
We use this information to maintain your purchase history, manage Credits, subscriptions, and rewards, and help resolve billing questions. Payment card details are handled by app stores or payment processors and are not stored by Sawalif.
3.2 Information We Collect Automatically
When you use the Service, we automatically collect certain information to operate, secure, and improve the app.
Device and Technical Information
Device model and operating system version.
App version and language.
Time zone and general locale settings.
Device identifiers, such as advertising IDs or push notification tokens, where allowed by your device settings.
IP address, which may provide an approximate location (for example, city or country).
Usage and Log Data
Dates and times you access the Service.
Features you use and screens you visit.
Interactions with content (for example, which posts you view, like, or comment on).
Login events, including approximate location and device changes.
Error and crash logs, to help diagnose technical problems.
Cookies and Similar Technologies (Web)
If you access Sawalif via web, we may use cookies, local storage, and similar technologies to:
Remember your login and preferences.
Enable core functionality.
Analyze usage to improve performance.
Enhance security and detect abuse.
3.3 Information from Third Parties
We may receive information about you from third parties in connection with your use of the Service.
This can include:
App stores and payment platforms (for example, Apple App Store, Google Play) that send us transaction-related data so we can apply Credits, manage subscriptions, and maintain purchase history.
Subscription and receipt management services (for example, platforms that verify your subscription status and billing history).
Analytics and crash reporting services that help us understand app performance and stability.
Advertising or marketing partners, if we run campaigns or measure installs and engagement.
Identity providers, if you choose to sign in using a third-party account (where supported).
4. How We Use Your Information
We use the information we collect for the following purposes:
4.1 To Provide and Operate the Service
Creating and managing your account.
Enabling Posts, Groups, private chats, and reactions.
Providing profile viewing features, including “who viewed my profile” where available.
Managing your ranks, badges, streaks, and in-app rewards.
Handling your Credits, purchases, subscriptions, and gift transactions.
4.2 To Improve and Personalize the Service
Understanding how the Service is used and which features are most useful.
Fixing bugs and improving performance and reliability.
Customizing certain aspects of your experience (for example, language, layout, or local content relevance).
Sawalif is not a highly personalized advertising platform. Our focus in using analytics is to improve quality and stability, and to understand general usage patterns.
4.3 To Maintain Safety, Security, and Legal Compliance
Detecting and preventing spam, fraud, and abuse.
Enforcing our Terms of Use, including the “Iron Fist” enforcement system and rules against adult/explicit content.
Investigating suspicious activity or security incidents.
Complying with legal obligations and responding to lawful requests from authorities.
We use a combination of automated systems and human review to help keep the environment clean, safe, and legal. Even with these efforts, we cannot guarantee that all harmful content or behavior will be prevented or removed.
4.4 To Communicate with You
Sending service-related messages such as security alerts, policy updates, or important notices about your account.
Responding to your support inquiries and appeals.
Sending optional in-app notifications about activity you care about, such as new posts, replies, or likes, if you enable these features.
You can adjust many notification settings in the app and through your device’s operating system settings.
4.5 For Payments, Credits, and Rewards
Verifying purchases and managing your Credits and subscriptions.
Maintaining clear invoice and purchase history so you can see your own records.
Handling credit-based rewards (for example, rank-based rewards or streak-based rewards) and gift Credits.
Detecting unauthorized or fraudulent transactions.
5. Legal Bases for Processing (Where Applicable)
In some jurisdictions, such as the European Economic Area or the United Kingdom, we process personal data under specific legal bases:
Performance of a contract: To provide the Service and fulfill our agreement with you (for example, managing your account, messages, and purchases).
Legitimate interests: To maintain safety and security, prevent abuse, improve the Service, and operate our business in a balanced way that does not override your rights and freedoms.
Consent: For certain optional features, such as some forms of analytics, marketing communications, or notifications that you explicitly switch on. You can withdraw consent in your settings or by contacting us.
Legal obligations: To comply with laws, regulations, court orders, and legal processes.
6. Messages, Media, and Security
6.1 Protection of Messages, Media, and Related Data
We use technical and organizational measures designed to help protect messages, media, and related personal information, which may include encryption, logging, and other safeguards where appropriate.
These measures are intended to reduce security risks during transmission, storage, and processing, but they do not guarantee absolute security, confidentiality, or inaccessibility.
The exact technical implementation may evolve over time as we improve the Service, change providers, respond to threats, or update our security practices.
6.2 Limits of Security
No online service can guarantee absolute security. While we work hard to protect your information, we cannot guarantee that:
Unauthorized access, hacking, data loss, or other breaches will never occur.
All harmful or illegal content will always be detected and blocked.
You should consider this when deciding what to share and who to communicate with on the Service. You should not use the Service for extremely sensitive information where any risk is unacceptable.
We may, in limited circumstances, need to access certain data or metadata to:
Investigate abuse, fraud, or security incidents.
Respond to legal requests.
Maintain stable and reliable operations.
7. How We Share Your Information
We do not sell your personal data in the traditional sense. We may share information in the following situations:
7.1 Service Providers
We share information with carefully selected third-party service providers who help us operate, maintain, and improve the Service. These may include:
Cloud hosting and storage providers.
Analytics and crash reporting services.
Payment and subscription management services.
Security and anti-abuse tools.
Customer support tools.
These providers are allowed to process your information only as necessary to provide services to us, and they are bound by confidentiality and data protection obligations.
7.2 Other Users
Certain information is visible to other users, depending on how the Service works and your choices:
Public or semi-public profile elements such as username, display name, profile picture, and bio.
Posts and comments that you share publicly or inside Groups.
Messages within Groups to other Group members.
“Who viewed my profile” features, if available, where your profile may appear in another user’s viewer list, subject to locks and credit-based unlock rules.
Private messages are shared with the recipients you choose. Group messages are visible to members of that Group.
7.3 Legal and Safety Reasons
We may access, preserve, and disclose information if we reasonably believe it is necessary to:
Comply with applicable laws or legal processes.
Respond to lawful requests by authorities.
Enforce our Terms of Use or other policies.
Protect the rights, property, or safety of Sawalif, our users, or the public.
Detect, prevent, or address fraud, security, or technical issues.
7.4 Business Transfers
If Apptikar LLC is involved in a merger, acquisition, financing, asset sale, or similar transaction, your information may be shared or transferred as part of that transaction, subject to appropriate confidentiality protections and applicable law.
8. International Data Transfers
We may store, access, process, or transfer personal information in countries other than the country where you live, including the United States and other countries where Apptikar LLC or our service providers operate.
Because privacy and data protection laws vary by country, those countries may not provide the same level of legal protection as the country where you live.
When we transfer personal information across borders, we take steps designed to do so in accordance with applicable law. Depending on the circumstances and the jurisdictions involved, this may include relying on adequacy decisions, contractual commitments, service-provider obligations, internal procedures, technical and organizational safeguards, or other legally recognized transfer mechanisms where required.
If you would like more information about cross-border data transfers that may apply to your personal information, you can contact us at support@sawalif.app.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain security, comply with legal obligations, resolve disputes, enforce our agreements, and keep appropriate business and financial records.
Where it is not possible to state an exact retention period in advance, we determine retention based on criteria such as:
the nature of the data;
the purpose for which it was collected and used;
whether the data is needed to operate the Service, investigate abuse, or maintain security;
whether we are legally required or permitted to keep the data for tax, accounting, legal, regulatory, or evidentiary purposes; and
whether the data can be deleted, de-identified, aggregated, or isolated in backups instead of being kept in active systems.
In general:
Account and profile information is retained while your account is active and for a reasonable period afterward as needed to process deletion requests, maintain backups, investigate abuse, resolve disputes, enforce our Terms, and comply with legal obligations.
Posts, comments, messages, media, and Group-related content may remain available for the duration of the feature or conversation in which they were shared, and may continue to exist in backups, logs, cached systems, or integrity and abuse-prevention records for a limited period after deletion or account closure.
Purchase, subscription, credit, gift, invoice, and related transaction records may be retained for longer periods where needed for accounting, tax, fraud prevention, chargeback handling, audits, legal compliance, or dispute resolution.
Security, fraud-prevention, device, IP, login, and technical log data are generally retained only for as long as reasonably necessary for security, abuse detection, troubleshooting, and service integrity, after which they may be deleted, de-identified, or aggregated unless they must be preserved for investigations or legal reasons.
Support requests, reports, appeals, moderation records, and enforcement history may be retained for as long as reasonably necessary to review prior decisions, handle repeat violations, respond to legal claims, protect users, and maintain the safety and integrity of the Service.
Backups and disaster-recovery copies may persist for a limited period until they are overwritten or securely deleted in the ordinary course of our backup lifecycle.
When we no longer need personal information, we may delete it, de-identify it, anonymize it, or aggregate it. We may retain anonymized or aggregated information for analytical, statistical, security, and business purposes to the extent permitted by applicable law.
10. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include:
Access: The right to request a copy of personal data we hold about you.
Correction: The right to request that we correct inaccurate or incomplete data.
Deletion: The right to request that we delete certain personal data, subject to legal and legitimate retention needs.
Restriction: The right to request that we limit processing of certain data under specific circumstances.
Objection: The right to object to certain processing, including processing based on legitimate interests or direct marketing.
Portability: The right to request a copy of certain personal data in a structured, commonly used, machine-readable format, where technically feasible.
To exercise any of these rights, contact support@sawalif.app and clearly describe your request. We may ask for additional information to verify your identity before we respond. Your rights may be limited in some cases, for example if we must retain data to comply with legal obligations or to protect legitimate interests.
10.1 Additional U.S. State Privacy Rights
If you are a resident of California or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information, subject to applicable law and any exemptions.
Depending on your state of residence and our data practices, these rights may include:
The right to know, access, correct, or delete certain personal information;
The right to obtain a copy of certain personal information in a portable format;
The right to opt out of certain processing activities, such as the sale or sharing of personal information, targeted advertising, or certain profiling activities;
The right to limit the use or disclosure of sensitive personal information, where applicable; and
The right not to receive discriminatory treatment for exercising your privacy rights.
If we engage in processing activities that trigger an opt-out right under applicable law, you may exercise that right by contacting us at support@sawalif.app or by using any privacy controls we make available in the Service.
Where required by applicable law, we will honor eligible opt-out preference signals, such as Global Privacy Control, for sale/sharing or targeted advertising activities that are subject to such requirements.
If we deny a privacy rights request and applicable law gives you the right to appeal, you may reply to our response or contact us at support@sawalif.app and state that you wish to appeal the decision.
10.2 EEA and UK Privacy Complaints
If you are located in the European Economic Area (“EEA”) or the United Kingdom, you may also have the right to lodge a complaint with your local data protection authority or supervisory authority if you believe that our processing of your personal data violates applicable law.
Under the GDPR, you may generally lodge a complaint with the supervisory authority in the country of your habitual residence, your place of work, or the place of the alleged infringement.
We encourage you to contact us first at support@sawalif.app so that we can try to address your concern directly, but you are not required to do so before contacting a supervisory authority.
10.3 In-app and device controls
You can also:
Change some profile and privacy settings inside the app.
Adjust notification preferences through app settings and your device’s operating system.
Use platform controls (for example, “limit ad tracking” on iOS or Android) to adjust how your device identifier is used.
11. Clean Environment and User Responsibility
Sawalif is designed to be a clean, respectful, and lawful environment. We do not allow explicit adult content, sexual exploitation, or other illegal or abusive content. We use a combination of rules, reporting tools, automated systems, and human review to enforce this.
However:
Users are responsible for their own posts, messages, and behavior.
We cannot guarantee that all harmful or illegal content will be prevented or removed.
If you see content that violates our rules, please report it using in-app tools or contact support@sawalif.app
so we can review and take appropriate action.
12. Security
We use reasonable technical and organizational measures to protect your personal information, including:
Encryption or other safeguards for certain data in transit or at rest, where appropriate;
Logging and abuse-detection measures related to security and service integrity; and
Regular updates, testing, and maintenance of our systems.
13. Third-Party Services and Links
The Service may link to, or integrate with, third-party services such as:
App stores and payment providers.
Analytics and crash reporting tools.
Advertising or marketing platforms.
External websites or content.
We do not control and are not responsible for the privacy practices or content of third parties. Your use of third-party services is governed by their own terms and privacy policies. We encourage you to review those policies before providing them with any information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make material changes, we will:
Update the “Last updated” date at the top of this document.
Provide notice within the app or by other reasonable means, where required by law.
Your continued use of the Service after any update becomes effective means you accept the updated Privacy Policy. If you do not agree with any changes, you must stop using the Service.
15. Arabic Translation and Controlling Language
Arabic translations of this Privacy Policy are provided for convenience only. In the event of any conflict, inconsistency, or ambiguity between the Arabic version and the English version, the English version will control to the extent permitted by applicable law.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:
App support and privacy questions
support@sawalif.app
Company and legal correspondence (Apptikar LLC)
support@apptikar.com